Imprint

According to § 5 of the German Telemedia Act (TMG) and Section 55 Par. 2 of the Interstate Broadcasting Treaty.

The owner of this webpage and responsible person of its content is:

Gunter Hans Heinrich Zimmer (Rechtsanwalt & Solicitor)
32 Corringham Road
London NW11 7BU
Tel.: +44 (0)20 7284 6970
Fax: +44 (0)20 7284 6980
email: info@zimmerslaw.com
Website: www.zimmerslaw.com
VAT Registration No: GB691371129

Gunter Zimmer (ID No: 154113) and Katharina Liebe (ID: 568869) are admitted as Solicitors with the Solicitors Regulation Authority (The Cube, 199 Wharfside Street, Birmingham, B1 1RN). They are licensed according to Federal German Law and members of the bar associations of Cologne and Munich.

Clara Bowater (ID: 667607) is registered as Registered Foreign Lawyer with the Solicitors Regulation Authority (The Cube, 199 Wharfside Street, Birmingham, B1 1RN). She is licensed according to Federal German Law and a member of the bar association of Munich.

Foteini Lada (ID 736) is admitted as an Advocate within the Kalamata Bar Association and licensed according to Greek Law.

The following are some of the regulations which govern lawyers’ activities in Germany:

•  Federal Code for the Legal Profession
•  Professional Code of Conduct for Lawyers
•  Regulations on the Remuneration of Lawyers
•  Professional Code of Conduct for Lawyers in the European Union
•  Law on the Activity of European Lawyers in Germany

Regulations which govern the lawyers’ activities in Greece are inter alia:

•  Code of Lawyers and Code of Conduct for the Legal Profession

 These and other relevant regulations can be found under www.brak.de.

 

 

ZIMMERS Complaints procedure


Our aim in dealing with your complaint and the complaint procedure


We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. It is important to us to learn if the level of our service does not meet your reasonable expectations, and this will help us improve and maintain our standards.


The firm’s Senior Partner (Gunter Zimmer) has overall responsibility for complaints.


If you have a complaint, please contact us with the details. As set out below and also in our Terms of Service, we have a maximum of eight weeks to consider and respond to your complaint. If we have not resolved it within this time, you may complaint to the Legal Ombudsman or the Solicitor Regulation Authority (SRA), depending on the nature of your complaint.


Refer to paragraph 8 below for information about how and when to make a complaint to the Legal Ombudsman or the SRA.

 


What will happen after you filed your complaint?

  1. We will send you a letter or an email acknowledging receipt of your complaint within five working days of receiving it, enclosing a copy of this procedure.

  2. Gunter Zimmer will then start the investigation of your complaint. This will normally involve reviewing your file and speaking to the fee earner who acts or acted for you. If your complaint is about Gunter Zimmer, Partner Katharina Liebe will review your file and speak to Gunter Zimmer who acts or acted for you.

  3. In either case, the partner dealing with your complaint will then invite you to a meeting to discuss and hopefully resolve your complaint. S/he will do you within 14 days of sending the acknowledgement letter.

  4. If you attend a meeting, then within seven days of the meeting, the partner dealing with your complaint will write to you to confirm what took place and any solutions s/he has agreed with you.

  5. If you do not want a meeting or it does not take place for some other reason, the partner dealing with your complaint will send you a detailed written reply to your complaint, including his/ her suggestion for resolving the matter, within 21 days of sending you the acknowledgement letter.

  6. If on receipt of this letter you believe that your complaint is still not fully resolved, you should contact Gunter Zimmer/ Katharina Liebe again and he/ she will arrange to review the earlier decision. You can, of course, ask to meet that person and explain your concern(s).

  7. S/he will write to you within 14 days of receiving your request for a review or any further meeting with you (of later), confirming our final position on your complaint and explaining our reasons.

  8. If you are still not satisfied, you may complain either to the Legal Ombudsman or the SRA within 6 months of receiving a final response to your complaint from us.

    If your complaint is about the service we have provided, you may contact the Legal Ombudsman. The address to contact is PO Box 6806, Wolverhampton WV1 9 WJ.

    The Legal Ombudsman will consider complaints, , if they are referred within six years of the date of act/omission which gives rise to a complaint, or within three years from when you should reasonably have known there was cause for complaint (if this is later).

    Normally, you will need to bring a complaint to the Legal Ombudsman (www.legalombudsman.org.uk) within six months of receiving a final written response from us about your complaint. For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk.

    If your complaint is about the way in which we have provided our services to you, or if you have a concern about our professional conduct, you can raise your concerns at any time with the SRA (https://www.sra.org.uk/consumers/problems/report-solicitor). The telephone number to contact is 0370 606 2555.

 

 

Review of this policy
This policy is reviewed annually.
Issue date and version: June 2022, version 1
Owner: Zimmers Solicitors, Gunter H Zimmer

Download
ZIMMERs Complaint Procedure v5.pdf
Adobe Acrobat Dokument 504.8 KB

Professional Liability Insurance
Our Professional Liability Insurance is covered by Endurance Worldwide Insurance Ltd.

 

 

Content and Copyright of ZIMMERs webpage

 

The information on this webpage is intended to introduce ZIMMERs, does not contain any legal advice and cannot replace such. Verbal or written information given informally, without a valid client-solicitor contract, is not binding; nor does visiting the pages or downloading documents constitute a client-solicitor relationship. So far as allowed under the law, we accept no liability for any damage caused by viewing information and services.
 
We may use the word “partner” to refer to the owner /equity partner or an employee of the firm with suitable standing and/or qualifications. A reference to a partner may not be taken to imply that any person is carrying on business with others in partnership for the purposes of the Partnership Act 1890.

We do not guarantee that the information on this website is up-to-date, accurate or complete.  The contents of any sites linked to this site are the sole responsibility of their operators.

Copyright for the content of this website or parts thereof belongs to solicitor Zimmer or whoever has given Mr Zimmer the right to use his or her information.

Individual pages of this website may be downloaded, temporarily saved and printed for the use of your company alone.

Any other reproduction, transfer or distribution of any of the content of this website, especially downloading, saving and printing, is forbidden unless expressly allowed by Mr Zimmer.

 


Data Protection

 

The use of this website is normally possible without giving any personal information.  Personal information such as name, address or email address are only recorded if you submit these to us voluntarily, for example by using the Contact Us form. Without your express permission we will not pass your personal details on to any third party. You have the right at any time to be told what personal information we hold, to have them erased or changed. Please contact the person responsible for the website for this purpose.